Service providers are more focused than ever before on reducing operating expenses, increasing revenues and improving customer satisfaction.

• Manual and disjoint customer, order and revenue management processes lead to more rework, rekeying and data quality issues, which ultimately decrease productivity, increase operating expenses, and lead to frustrations and dissatisfaction on the part of customers.
• Additional costs are incurred and opportunities lost when extending cumbersome and not-easily-adapted customer care and billing to new sophisticated services.
• Competitive advantage comes to the service provider that is able to provide a positive customer interaction with the call centre or with billing due to increased reliability and efficiency of business processes and business workflows.

To address these industry challenges, Sigma developed OmniCare, a complete end-to-end customer, order and revenue management platform optimized for high-transaction, customer-facing businesses, like those in the telecommunications, finance and other related industry verticals. The revenue stream in such companies begins with call centres registering large numbers of customers every day. Orders are then placed which must be validated and tracked to completion. The service provider then monitors service usage to produce regular invoices and collect revenue.

• OmniCare Overview
• OmniCare Customer Management
• OmniCare Order Management
• OmniCare Revenue Management
• OmniCare Benefits
• OmniCare Technology