SIGMA SOFTWARE - Customer, Order & Revenue Management

The set of benefits accrued from implementation of OmniCare are numerous and inter-related. All levels of the organization can experience its benefits. From an IT perspective, OmniCare leads to improved productivity and reduced cost and margins. From a business perspective, this leads to improved operating margins and enhanced profitability. The benefits of automating high-volume customer transactions will also be experienced directly by end-customers, who will feel the difference in improved CSR and invoicing experience. The following presents these benefits from the various perspectives in more detail:

The benefits of OmniCare affect all levels of your organization.

CEO Perspective

Improved profitability from improved operating efficiencies
Competitive advantage from flexible pricing options for subscribers
Improved customer satisfaction from a more positive customer service experience aided by reliable and accurate customer care and billing system
Improved marketing and sales from trends and approaches derived from OmniCare business analytics
Accelerated time and minimized capital investment from hosted version of OmniCare

CFO Perspective

Reduced costs from optimized system infrastructure and improved productivity
Reduced revenue leakage from OmniCare's revenue assurance controls
Eliminated over-charging from intercarrier settlement controls
Protected revenue from automated win-back strategies

CIO Perspective

Pre-integration supports increased productivity
System validations support increased data accuracy
Available as a hosted solution or licensed software
Supports up to two million customers and can be used by hundreds of users concurrently
Generates over 400,000 subscriber bills per month
Modularity and scalability support rapid subscriber growth
Library of existing APIs supports inter-operations with other vendors
Low risk implementation based on 10 years of experience

User Perspective

Easy to use
Easy to train
Full visibility on customer relationship history
Handles the complexities of underlying business processes

Subscriber Perspective

Improved call centre contact experience
Accurate and reliable invoicing
Self-care and self-service service options
Internet bill presentment
Supports the logging of customer complaints and billing disputes

Differentiators

Best price/performance ratio in market
True convergent billing
Modular architecture
VoIP-aware functions
Carrier-grade capabilities - not a dressed-up call accounting system