SIGMA SOFTWARE - Customer, Order & Revenue Management - Customer Care & Billing for Retailers Reselling Telecom Services

An All-in-the-Box Customer Care & Billing Solution for Consumer Goods & Services Retailers Seeking New Revenue Streams from Telecom Services Resale

To supplement their regular consumer goods revenue, many retail businesses have begun successfully reselling telecom services to their regular customer base. Typically, these retailers prefer to focus on their core business rather than on building the customer care and billing infrastructure required to sell telecom services. To support these opportunities, Sigma has repackaged its carrier-grade customer care and billing solution and configured it for retailers, making telecom services resale a lucrative opportunity, with low start-up costs and rapid pay-back.

The Sigma OmniCare Solution for retailers reselling telecom services is intended for large national and regional retailers, who wish to augment their existing offerings by reselling telecommunications services, most commonly long distance telephone service, but also increasingly wireless and Internet service as well. These companies include large clothing retailers, department stores, banks, universities, ISPs and cable companies. For over ten years, the industry’s top telecom service providers have relied on Sigma solutions to process and bill their high-volume customer orders. Now retailers can take advantage of Sigma’s strength in the telecom industry.

Because the solution is hosted by Sigma, there is no up-front capital investment. Sigma also offers a number of outsourcing options that are especially tailored to non-traditional telecom resellers, ranging from outsourced call centre support and web hosting, to invoice print and marketing promotions. Together, retailers will find these features and options unmatched in breadth and quality, superbly suited to securing new revenue streams from their existing customer base.

The Solution for Retailers Reselling Telecom Services supports the following benefits:

Solution designed for existing non-traditional resellers, affinity groups and retailers, like large clothing retailers, banks, and ISPs
Complete and convergent customer care and billing solution
Proven, cost-effective solution deployed in the US and Canada
Positive revenue generator right from program implementation
Sold as a hosted solution, reducing up-front capital costs for hardware or software
Includes outsourcing options for call centre, invoice printing, marketing promotions, and subscriber web portal.
Supports new feature-rich hosted VoIP services
Additional outsourcing options support higher return on investment and lower total cost of ownership
Web-based self-service capabilities support greater customer satisfaction

For more information about the core OmniCare product, click on one of the following pages: