SIGMA SOFTWARE - Customer, Order & Revenue Management

A Customer Care and Billing Solution for Large Cable Service Providers Seeking New Revenue Streams

To supplement their regular cable TV and Internet revenue, many cable service providers and multi-system operators (MSOs) have begun successfully reselling telecom services to their regular customer base. Typically, these MSOs prefer to focus on their core business rather than on building the customer care and billing infrastructure required to sell telecom services. To support these opportunities, Sigma has repackaged its carrier-grade customer care and billing solution and configured it for MSOs, making telecom services resale a lucrative opportunity, with low start-up costs and rapid pay-back.

The Sigma OmniCare Solution for MSOs reselling telecom services is intended for large cable service providers who wish to augment their existing offerings by reselling telecommunications services, most commonly long distance telephone service, but also increasingly wireless service as well. For over ten years, the industry’s top telecom service providers have relied on Sigma solutions to process and bill their high-volume customer orders. Now cable service providers can take advantage of Sigma’s strength in the telecom industry.

Because the solution is hosted by Sigma, there is no up-front capital investment. Sigma also offers a number of outsourcing options that are especially tailored to non-traditional telecom resellers, ranging from outsourced call centre support and web hosting, to invoice print and marketing promotions. Together, MSOs will find these features and options unmatched in breadth and quality, superbly suited to securing new revenue streams from their existing customer base.

The Solution for Cable Service Providers supports the following benefits:

Solution designed for large cable service providers who are planning to offer voice services to their existing customers
Complete and convergent customer care and billing solution
Proven, cost-effective solution deployed in the US and Canada
Positive revenue generator right from program implementation
Sold as a hosted solution, reducing up-front capital costs for hardware or software
Includes outsourcing options for call centre, invoice printing, marketing promotions, and subscriber web portal
Supports new feature-rich hosted VoIP services
Additional outsourcing options support higher return on investment and lower total cost of ownership
Web-based self-service capabilities support greater customer satisfaction

For more information about the core OmniCare product, click on one of the following pages: