SIGMA SOFTWARE - Customer, Order & Revenue Management - International Telecom Customer Care & Billing

A Comprehensive Customer Care & Billing Solution for Telecom Service Providers in Traditional or Newly-Deregulating Markets Around the World

As telecommunications deregulation and competition spread to developing markets, telecom service providers must become competitive by reducing operating expenses, while increasing revenues and improving customer satisfaction. Yet delivering telecom services in a high-transaction environment can be expensive and inefficient. Manual and disjoint processes for customer, order and revenue management are hobbled by rework, rekeying and data quality issues, which ultimately decrease productivity, increase operating expenses, and lead to customer frustration and dissatisfaction. However, an affordable, reliable customer care and billing solution can support operational efficiencies and improved customer service, while enabling new revenue opportunities coming from wireless and VoIP.

At Sigma, we work behind the scenes to help telecom service providers operate faster, better and more cost-effectively, while supporting new revenue opportunities. For over ten years, Sigma has helped telecom monopolies transition into competitive service providers by providing them solutions to process and bill their high-volume customer orders in deregulating markets.

OmniCare is Sigma’s flagship product for integrated customer, order and revenue management. Call centre CSRs (customer service representatives) use OmniCare to create customer accounts and enter orders for service. Marketing and product managers access OmniCare to release new products, services, features and rate plans. IT and operations personnel use OmniCare to run bill cycles, release invoices and process payments. Simply put, OmniCare manages your end-to-end customer-order-revenue pipeline, while decreasing your cost of doing business and enabling new revenue opportunities.

The Solution for International Telecom Service Providers supports the following benefits:

Complete and convergent customer care and billing solution for traditional phone companies, resellers, and next-generation telecom service providers
Well-suited to PTT or nationally-owned telecom operators, or those just beginning deregulation
Proven, cost-effective solution
Carrier-grade functionality, performance and scalability
VoIP-ready solution
Capabilities for facilities-based operators include directory service and facilities management
Modular solution ensures maximum flexibility in adapting system to specific customer needs
Special focus on intercarrier settlement, multi-lingual and multi-currency support
Web-based self-service capabilities support greater customer satisfaction
Flexible pricing options

For more information about the core OmniCare product, click on one of the following pages: