SIGMA SOFTWARE - Customer, Order & Revenue Management

A Premier Customer Care & Billing Solution for Incumbent and Next-Generation Telecom Service Providers in North America

More than ever, phone companies, long distance resellers, and next-generation telecom service providers must focus on reducing operating expenses, while increasing revenues and improving customer satisfaction. Yet delivering telecom services in a high-transaction environment can be expensive and inefficient. Manual and disjoint processes for customer, order and revenue management are hobbled by rework, rekeying and data quality issues, which ultimately decrease productivity, increase operating expenses, and lead to customer frustration and dissatisfaction. As new revenue possibilities appear, like VoIP and DSL, additional costs will be incurred and opportunities lost when extending cumbersome and not-easily-adapted customer care and billing systems.

At Sigma, we work behind the scenes to help telecom service providers operate faster, better and more cost-effectively, while supporting new revenue opportunities. For over ten years, the industry’s top carriers and most innovative resellers have relied on Sigma solutions to process and bill their high-volume customer orders. As new telecom services are introduced in the market, Sigma provides the easily-adapted customer care and billing applications to capture early demand and unlock new revenue streams.

OmniCare is Sigma’s flagship product for integrated customer, order and revenue management. Call centre CSRs (customer service representatives) use OmniCare to create customer accounts and enter orders for service. Marketing and product managers access OmniCare to release new products, services, features and rate plans. Information technology and operations personnel use OmniCare to run bill cycles, release invoices and process payments. Simply put, OmniCare manages the end-to-end customer-order-revenue pipeline, while decreasing the cost of doing business and enabling new revenue opportunities.
The Solution for Telecom Service Providers supports the following benefits:

Fully convergent customer care and billing solution for traditional phone companies, resellers, and next-generation telecom service providers
Proven, cost-effective solution deployed in the US and Canada
Carrier-grade functionality, performance and scalability
VoIP-ready solution
Modular solution ensures maximum flexibility in adapting system to specific customer needs
Can be purchased as licensed software or as a hosted configuration to eliminate up-front hardware and software costs
Additional outsourcing options support higher return on investment and lower total cost of ownership
Can augment or replace existing customer care and billing system
Web-based self-service capabilities support greater customer satisfaction

For more information about the core OmniCare product, click on one of the following pages: