SIGMA SOFTWARE - Customer, Order & Revenue Management

The following is a list of selected customers that use Sigma Software products or services:

Bell Canada

Bell Canada, Canada's national leader in communications, provides connectivity to residential and business customers through wired and wireless voice and data communications, local and long distance phone services, high speed and wireless Internet access, IP-broadband services, e-business solutions and satellite television services.

Bell Canada interfaces with Sigma's solution to exchange data with Sears Canada, which resells its long-distance services.

Sears Canada

Sears Canada is the largest single retailer of general merchandise in Canada. The company is a multi-channel retailer with a network of 122 department stores and 44 furniture and appliance stores throughout Canada.

Sears Canada uses Sigma's solutions to rebill long-distance services it procures from Bell Canada and resells to its large base of retail customers in Canada.

Primus Canada

Primus Canada is the largest alternative provider of consumer long distance services in Canada, both domestic and international, and currently has over 700, 000 retail customers.

Primus Canada interfaces with Sigma's solution to exchange data with The Hudson Bay Company, which resells its long-distance services.

The Hudson's Bay Company

The Hudson's Bay Company, established in 1670, is Canada's largest department store retailer and oldest corporation. The company provides Canadians with the widest selection of goods and services available through retail channels that include more than 500 stores led by the Bay, Zellers and Home Outfitters chains.

The Hudson's Bay Company uses Sigma's solutions to rebill long-distance services it procures from Primus Canada and resells to its large base of retail customers in Canada. In addition, Sigma provides functionality for translating long-distance usage into points for the HBC rewards program.

OneConnect

OneConnect, based in Toronto, provides hosted and managed IP Communications services for businesses in Canada. OneConnect is focused on providing services that deliver the power and flexibility of IP Multimedia (voice, data and video) tools affordably, simply and easily to business users directly and through reseller partners.

Sigma Software has been engaged to deliver its complete OmniCare solution for customer, order and revenue management of OneConnect's VoIP services.

Heritage Education Funds

Heritage Education Funds Inc. is one of Canada's premier providers of Registered Education Savings Plans. With assets approaching $1 billion, the company offers some of Canada's highest-performing, safest and most flexible RESP products. Headquartered in Toronto, the company employs 80 people and has more than 1,700 dedicated sales representatives across the country.

Sigma Software has been engaged to provide a web-based order management system to support the business processes to initiate a sales lead for the Registered Education Savings Plans (RESP) and request HBC Rewards points to be redeemed as a financial contribution towards the RESP plan.

Canadian Scholarship Trust Plan

Canadian Scholarship Trust Plan is the largest and most experienced RESP provider in Canada, helping more parents save for their children's post-secondary education than any other plan. CST founded the first education savings plan in 1960 with a mission was to improve access to post-secondary education for all Canadians by reducing financial barriers.

American Communications Network

ACN (American Communications Network) is a leading direct selling company offering highly competitive local, long distance, wireless, internet access, gas and electricity services to consumers and small businesses in the United States, Canada and Europe. ACN is one of the fastest growing privately held companies with annual revenue growth almost 50% and annualized revenue of more than $500 million.

ACN used Sigma's customer care and billing to facilitate its expansion into the rapidly growing, newly deregulated European telecommunications market. Sigma OmniCare handles the complete scope of billing capabilities for a full suite of communications services in a single standards-based system and allows its users to easily identify new market segments and the services and pricing they require for rapid market penetration.

Bullseye Telecom

Headquartered in Oak Park, Michigan, BullsEye Telecom provides voice and data services to not only the small, one-person offices but also to larger corporations that have multiple locations throughout the United States.

BullsEye implemented Sigma's customer care and billing system to handle next-generation services offered on their all Cisco-powered IP network.

"The company has demonstrated unique insight into IP and broadband services development, and has a proven track record with global broadband carriers. Their powerful provisioning and billing products will enable us to deliver next-generation data and other telecommunications services on a stable, flexible technology platform ensuring that our customers receive the highest standards of care. We are confident they have the knowledge and ingenuity to meet the challenges ahead with us as we move forward into the IP world."

-Mark Wayne, President, BullsEye Telecom

EastLink Telephone

EastLink is the first cable company in Canada to commercially provide local and long distance telephone, high speed Internet and cable or digital cable television services through its own network.

EastLink selected Sigma to provide a PIC/CARE solution to effectively manage its electronic communications with other service providers nationwide.

"We selected Sigma Software after a long and extensive search for the ideal business partner. In true company style, we conducted an in depth assessment to select not only the right product, but also a firm with the capability to deliver. We looked into the company's prior successes in developing and implementing operational support systems, and made the decision, fully confident in their ability to customize a solution to our requirements."

-David Caldwell, President, EastLink Telephone

Portugal Telecom
(formerly Marconi International)

The Portugal Telecom Group is a global telecommunications operator enjoying a leading position within all segments of the telecommunications sector: fixed business, multimedia, data and business solutions. These telecommunications and multimedia services are available in Portugal, Brazil and in international growing markets.

Sigma Software implemented its international customer care and billing solution at Marconi Comunicações Internacionais, Portugal. Sigma also implemented a powerful interconnect traffic accounting system enabling Marconi to manage, control and verify the key aspects of their carrier-to-carrier relationships, as well as to easily track and verify revenues and costs.

Camtel (Cameroon)

Camtel is Cameroon's national telecommunications service provider, offering voice and internet services to the 15 million inhabitants of Cameroon in central Africa.

Sigma Software has sold its international customer care and billing solution to Camtel.

Zambia Telephone (Zamtel)

Zamtel, Zambia’s national telecommunications company, offers its customers traditional voice, wireless and Internet services.

"This is a significant step for Zamtel in that the customer care and billing features provided by Sigma, will be among the finest on the African continent. Our more than 80,000 customers nationwide will reap the benefits. Now, we will be able to provide better service to our customers, and in doing so we expect customer satisfaction to increase dramatically in the coming months and years. We believe this is merely the start of a long and mutually beneficial relationship between Zamtel and Sigma Software."

-Mr. Kumar, Managing Director, Zamtel